Return & Exchange

Returns & Exchanges & Cancellation

Order Cancellation

Please carefully review the size, color, quantity, recipient, and shipping address before completing your payment. Once an order is placed, changes cannot be made easily.

If you wish to cancel your order, you may do so within 7 days of placing it, provided the cancellation request is submitted before the order is shipped. To cancel, please email us at service@uoozee.com.

Note: Orders are typically processed within 3 business days. Cancellations are only possible if your request is received within the allowable period (7 days) and before the order enters the shipping stage. Once shipped, the order cannot be canceled.

Returns

We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:

Returns Policy

  1. If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.

  2. Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns

  3. Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.

  4. You will be responsible for any return shipping cost.

  5. Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.

  6. If a return item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.

  7. Once we receive and inspect your returned item, we will notify you by email that it has been received. We will also inform you whether the refund has been approved. If approved, the refund will be automatically returned to your credit card or original payment method. PayPal will be credited immediately, while for bank card/credit card payment methods, the funds will be credited within 15 working days.

We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:

  1. Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at service@uoozee.com. Indicate which item(s) you would like to return and the reason.

  2. Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.

  3. Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.

    Drop off your package at your local post office.


    Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Exchanges

If you would like to exchange an item, please contact our Customer Service representative by emailing us at service@uoozee.com.

Return address

Please ship the returned products using a delivery service with tracking  capability to:
Recipient Name: Mr. Yang Xiaofeng
Company:Ze Hao Tian Chen Co., Ltd
Address: 4th floor,Building 2-3,Zhou Shan Gang Industrial Park,
740 Shibei Industrial Road, DaShi Town,Pan Yu District,
Zip code: 511400
City: GuangZhou
Province: Guangdong
County: China
Tel : +86 18814372955
IMPORTANT NOTE:
1、We recommend that you do not use EMS, DHL, TNT, and UPS for the return shipping. These types of shipping will require a large amount of customs duties.  We are not responsible for any fees imposed by customs on returned packages.

2、To expedite the customs clearance process for the return package, Please write “Returned Goods”. We are not responsible for any charges imposed on packages returned by Customs. 
After the returned products are shipped, please email us the tracking number. Your order will be refunded after your package is received.